Return Policy

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At Gracefulcatalog, we want you to be completely satisfied with your aromatic candle purchase. This Return Policy outlines the terms and conditions for returning products purchased from our website.

Return Eligibility

To be eligible for a return, your candle must meet the following conditions:

• The candle must be unused and in its original packaging
• The return must be requested within 30 days of the delivery date
• The product must be in the same condition as when you received it
• You must have proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

• Candles that have been burned or used
• Items damaged due to misuse or negligence
• Products without original packaging or documentation
• Items returned after the 30-day return period
• Custom or personalized candle orders

Return Process

To initiate a return, please follow these steps:

1. Contact us at info@gracefulcatalog.world or call +13034773075 to request a return authorization
2. Provide your order number and reason for return
3. Once approved, you will receive return instructions and a return authorization number
4. Package the candle securely in its original packaging
5. Ship the item to the address provided in your return instructions

Return Shipping

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as receiving the wrong item or a damaged product). We recommend using a trackable shipping service and purchasing shipping insurance, as we are not responsible for items lost in transit.

Refund Process

Once we receive and inspect your returned candle, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original payment method within 5-10 business days. The refund amount will exclude original shipping costs unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged or defective candle, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs. We take quality seriously and will resolve any issues promptly.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a candle for a different scent, please return the original item following our return process and place a new order for the desired product.

Late or Missing Refunds

If you haven't received your refund within 10 business days after we've approved it, please check with your bank or credit card company first. If the issue persists, contact us and we will investigate the matter.

Sale Items

Items purchased during sales or promotional events are subject to the same return policy, provided they meet all return eligibility requirements.

Gift Returns

If the candle was purchased as a gift, the return will be processed as a store credit or refund to the original purchaser, depending on the circumstances. Please contact us with the order details to process a gift return.

Contact Us

If you have questions about our return policy or need assistance with a return, please contact us:

Gracefulcatalog
3316 Tejon St Suite 106
Denver, CO 80211, United States
Phone: +13034773075
Email: info@gracefulcatalog.world

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